Policies

Confidentiality
Dr. Bibeault has the utmost respect for your privacy and confidentiality. Please read this Notice of Privacy Practices to understand how your health information is protected.

Prescriptions

If you are an established patient and need a refill of medications, please contact your pharmacy directly. They will fax the doctor with a refill authorization request. Once the pharmacy has contacted her, Dr. Bibeault needs 48 to 72 hours to process your refill; if you have a last-minute or urgent request, the doctor can usually assist you but will charge an urgent refill fee.

For mail order requests via Medco, print this form and complete the patient sections (ID number and subscriber name at the top of the form, and patient address, etc. in the right-hand box). Email or fax it back to Dr. Bibeault and she will submit your prescription(s) to Medco.

New patients, please note that in general Dr. Bibeault does NOT write prescriptions at the first visit. If you have run out of, or are running out of your medication before meeting with her, contact your previous psychiatrist or your primary care doctor for a one- or two-month supply.

Contacting Dr. Bibeault

Email:
Email is appropriate for very brief and clinically minor questions, or for administrative matters (such as scheduling issues or billing questions.) More extensive email contact with the doctor, though often appreciated by patients, creates a large daily burden of uncompensated work and in some cases may represent suboptimal medical care.

If you like the convenience of email and have a more extensive issue to discuss with your doctor, consider using the E-Consult feature on this website.

Phone Calls:
Dr. Bibeault checks phone messages about once a day and returns calls on days she is in the office. Email may elicit a quicker response. (Messages of an urgent nature should never be left by email.) Urgent voice messages are returned within 24 hours. Occasionally, the voice mail system fails and a message may not reach the doctor. If you are in crisis, the safest option is to call 911 or the 24-hour crisis line at 206-461-3222, or go to the nearest hospital emergency room.

Late Arrivals
Dr. Bibeault runs her practice on time and does not intentionally double-book or run over. You can expect your appointment to start and end at the scheduled time. If you arrive late to your appointment, you will be seen for any time that is remaining, but lost time cannot be made up at that visit. If you expect to be late, please let Dr. Bibeault know as soon as possible by leaving an urgent phone message or via email.

Cancellations & Missed Visits
Each appointment time is reserved exclusively for a specific patient. Patients are asked to give 48 business hours' notice if they wish to change or cancel an appointment. Business hours don't include weekends or holidays. If you are unable to make the appointment and cannot give the required notice, the full appointment fee will be charged. Insurance plans do not cover missed appointment fees; payment of these is the patient's responsibility. Be aware that this policy applies regardless of the reason the appointment must be missed or cancelled.

Social Media and Networking
Psychiatric care works best when conducted within a safe, well-bounded setting. As a matter of policy, Dr. Bibeault does not interact with patients on social networking sites such as Facebook or LinkedIn. Please don't be offended if your request to connect is declined.

House Calls
Dr. Bibeault offers house calls when possible. This is a useful option when coming to the office is an unusual burden (such as for women on bedrest or with a medical disability), when adjusting to life with a newborn, or when seeking help around parenting your baby or toddler. Insurers usually cover the cost of a doctor's visit to your home. This option is not available for first visits.